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FAQ Frequently Asked Questions and Blog of Coconut Greetings
Invoices are not
included with coconut orders, rather they are emailed once we receive, review
and process your order.
How long before my coconut order is mailed out?
** Please allow 5 business days painting/drying time [but often as soon
as 2 - 3 days] for orders of 1 to 4 painted products. Blank/unpainted products
ship 1 - 2 business days after receipt of order. Standard USPS shipping
then takes 2 - 3 days and UPS Ground takes 2 - 5 days [we may use UPS for
heavier packages]. We can ship via expedited USPS postal delivery [additional
charges apply]. Larger orders will be addressed via email. ** Contact us
if you require the coconut expedited. During slower periods we can rearrange
the queue putting you in the front of the pack.
Can you send invitations/sales promotion coconut products directly to
recipients for me?
Yes, we do this all the time for customers. Feel free to send us additional
items to enclose in the boxes, such as maps, RSVP cards, packing materials
[we use newspaper]...
Is this a reputable
company?
We've done work for Microsoft, Yahoo.com, Hewlett Packard,
Disney, Johnson & Johnson, Country Music Television, Hilton, Neiman Marcus, Outrigger Resorts,
ESI International, Hip Gifts, Beckman Coulter, ADN Communications, HH Brown shoes, eSecLending,
RMI Resorts, King & Prince Seafood, Darden Lentz, Paramount Parks and Cadillus Software.
Working with names like these says a lot.
Are boxes free?
Yes. And,
if you require us to mail boxes to you for mailout from your location, we will only charge you
what we are charged for shipping by USPS. Please note that boxes are subject to availability.
Do you ship internationally?
Yes. Some countries prohibit the whole size coconuts, but all other products [cups, hollows and
half shells] can go anywhere. We'll advise you with shipping options via email. We ship to you
with the 'treat as abandoned if undeliverable' via USPS. For that reason, we will not get products
returned if your address is wrong.
I want to paint my own coconuts,
how should I go about it?
Prepare surface by sanding and cleaning if necessary. Allow
to dry. Because of the ease of clean up and availability of a wide variety of products, we use
acrylic based paint, acrylic clear top coat to seal and protect and finally permanent markers
to add detail. You may use lacquer based if you like, just make sure that all products are the
same type - either all acrylic or all lacquer.
I want to order blank coconuts.
How long for mail out?
1 - 2 business days after processing of your order.
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